NAMELY COMPANY SOFTWARE
My only wish is that these items are addressed to senior leadership, and is taken into serious consideration.HR Software For Building A Better Workplace This is a common thing I noticed across departments - poor leadership and management.Īll in all, the decline of both employee and client satisfaction was apparent, with morale at an all time low.
Management itself seemed to be barely staying afloat, often providing little to no direction and zero support to their own employees. The implementations in the last quarters were usually rushed and passed over to Client Services, ultimately passing the buck. The product itself is still not fully integrated, and this was a growing-pain ultimately with newly implemented clients, who were usually promised the world in terms of our product and scope of services. There really wasn't true back-up support unfortunately, hopefully this can be overhauled. Depending on which department you were in, you genuinely were reluctant to take a week off, in fear of coming back to a burning building with pissed off clients. The work/life balance was a joke, especially having so many newly implemented clients we didn't know what to do with. Sad to see so many faces seem so entirely overwhelmed. The new hire training you receive unfortunately needs a face-lift, but that's only because the company's growth seemed like it also doubled overnight, creating even more work to our already overworked Product team. When I first joined Namely, I was still green behind the ears and learning on the job, but with solid support it wasn't too bad. The abrupt change in leadership, and overall direction for the company literally felt like it spawned overnight. Managers look stressed out and tired, too. In time, you'll find that they are just words and nothing more. It sounds admirable and something you can get behind, surely. This company's main slogan is "Be Human".
Clients are unhappy with the product software and service, which makes your role very very difficult on a daily basis.
You will need to work on your weekends to get caught up, unless you want to work until 7 pm every work day, which, is also not balanced nor healthy.Įmployee turnover is very high, and so is client churn. Oh, and did I mention everything in HR is urgent? There is no "backup plan" or OOO plan when you're gone, so just know that if you took a 2 weeks off-you'll just come back to 2 weeks worth of work. This company wants you to slave for them, but when it's your time to take time off, you're penalized by coming back to all this work to catch up on. Take 5 days off and you'll come back to 300 emails-all in which are urgent and need a response ASAP because it's HR, payroll, time, and benefit related. They give you "unlimited PTO" but it comes with a price. Throughout the day I typically tell myself "just another Namely disappointment." I truly hope they do but it's been 2 years now and I haven't seen anything that gives me a glimmer of hope. I've been holding on to see if Namely will turn things around. Namely has been really struggling with getting the product into a decent place and has SERIOUSLY been struggling with providing service both from the implementation level and beyond to a level that is slightly above embarrassing. Senior leadership can't be trusted to make the right decision for the company and they can't be trusted to treat their employees respectfully. Speaking of which, clients are leaving at an alarming rate and so are employees. Long gone are the days of everyone working together, staying late, and trying everything they can to please the client. The company is a ghost town, a graveyard, and a sad place of people just trying to get by. Senior leadership has no idea what they are doing, the product looks beautiful but is in fact awful, managers don't have the tools or education needed to be successful and to help rally the troops to achieve great things. There's a long list of things that went wrong that ultimately brought the company to where it is today (hanging on by a string). The company culture was once the best I have ever seen but that all changed around 2 years ago. I hate to sound like a broken record but I feel prospects need to understand what they are getting themselves into when evaluating Namely.
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