Again, every site we investigated had customer service issues, but the nonexistence of Rose Gal’s blew the others out of the water. But where they really blow, it seems, is with customer service. Nearly every reviewer mentions never receiving their order. While many, many reviewers of She In, Tobi and ROMWE claim to have never received their clothes, it seems that an truly overwhelming majority of reviewers of RoseGal have faced this issue. Reviewers have likened their clothes to a “dodgy table cloth,” and one said the “fabric was like pajama polyester for a 5 yr old (sic) in 1965” and that it “smelled like dead animals.” Rebecca Rivera, 21, told the Observer she liked their clothes and wanted to order Rose Gal but “feared the material/clothes would be too cheap”-good thing she didn’t. On SiteJabber, the company has more than 1,300 one-star reviews.Įverything said previously regarding fit and quality definitely persists with this company. Reviews for Rose Gal are overwhelmingly terrible. Rose Gal is arguably the most popular (the company has nearly six million followers on Facebook), but it is perhaps the biggest offender. Rose Gal Your clothes may never come and you won’t be able to contact the company (Screengrab: Facebook)
#REVIEWS FOR LYTTONY FULL#
They all use the same phrases to make the same points (a lot say they purchased “a party dress” for their wife, for example), and many are written by different user accounts with the same name and/or same picture. They’re mostly titled “Awesome!” or “Great” or “Awesome Awesome Awesome” or “Great Great Great,” and the text contains no specifics or even personality while the bad reviews are full of both-names of specific products, timelines, prices, etc. There are even reviews that say “SiteJabber” every time it should say “She Inside.” There are plenty of five-star reviews (virtually none with two, three or four stars), but they all appear fake. ”īut that’s not the end of what appears to be review manipulation. So yes, SheInside will refund your money, but not because they’re responsible vendors, they will refund you because they’re forced to. The customer service rep offered me a refund before PayPal forced their hand because they wanted me to change my review. “ After days of back and forth with customer service, I accepted that talking to them was a dead end and filed a complaint and claim with PayPal, then wrote a review here. Many reviews had titles along the lines of, “ MY HONEST REVIEW OF MY EXPERIENCE! I AM NOT DELETING THIS REVIEW.” This was curious, but more digging revealed what this reviewer meant: it appears that if you remove your negative review, the company will refund you. This scenario is mentioned in the above review, and another reviewer on SiteJabber wrote: Additionally, customers are given an incorrect tracking number or no tracking number at all. Reviewers claim their orders take months to arrive, if they ever do at all. They’re big pushers of “expedited” and “24-hour shipping,” but their shoppers widely report that this is false advertising.
With more than 1.5 million followers on Facebook, SheIn is one of the most popular of these sites. SheIn/ SheInsider Review manipulation seems big here (Screengrab: Facebook)
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